I have enjoyed a home studio in rural Missouri, outside of St. Louis, for over 20 years.
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What is the minimum order?
There is never a minimum. Your order is important to me, regardless of its size.
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What form of payments do you accept?
United States -- PayPal is the preferred method of payment.
I will also accept checks and money orders within the US. I will ship the order on receipt of a money order. In the case of personal checks, the order will not be shipped until the check clears, unless you contact me for pre-approval.
Canada -- Please use PayPal.
Please Note: PayPal is a safe, secure way to send money online. You can use PayPal, even if you don't have an account with them. They will accept your credit card. Please don't send me your credit card information. All credit card transactions must go through PayPal.
International -- Outside of US and Canada -- I will only accept PayPal.
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Where and how do you ship?
In the United States -- We ship through the US Postal System, both First Class and Priority.
Outside the United States -- We ship anywhere that is serviced by USPS First Class or Priority International.
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What are your shipping rates?
Inside United States & Canada -- $0-$50.00 First Class -Uninsured -- $4.00
Inside United States -- Any amount -- Priority -- Insured -- $7.00.
All orders over $50.00 must be shipped Priority and will be insured.
Inside Canada -- 1st Class International -- Uninsured -- $7.00
Inside Canada -- Any amount -- Priority International -- Insured -- $18.00 (See note)
Outside US & Canada -- Any Amount -- 1st Class International - Uninsured - $10.00
Outside US & Canada -- Any Amount -- Priority International -Insured - $20.00 (See note)
INTERNATIONAL PRIORITY--If your order will fit in a small flat rate priority box supplied by the post office, I will refund $5.00 to your PayPal account because that is the least expensive way to ship.
PLEASE NOTE: I AM NOT RESPONSIBLE FOR LOST OR DAMAGED ITEMS ONCE THEY ARE IN THE MAIL. THEREFORE, IT IS YOUR DECISION ON WHETHER TO INSURE OR NOT.
I AM NOT RESPONSIBLE FOR ANY CUSTOMS FEES, DUTIES, OR OTHER CHARGES ASSOCIATED WITH INTERNATIONAL SHIPPING.
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Do you have any special shipping rates?
My shipping rates are listed and are based on the amount of purchase and destination. So you normally know exactly what shipping rates are. I don't try to make money on shipping. I only try to cover my costs and keep them as reasonable as possible. I know that shipping costs are a large consideration when buying online.
There are exceptions to my standard rates:
1. If you need an order immediately and need it shipped EXPRESS, call me. I will figure the appropriate amount and send an invoice for the order to your email address through PayPal.
2. If you are ordering only decals. If they can be sent in a regular envelope, call or email your order to me. I may be able to reduce the postage. This would be especially helpful on mailings outside of the United States.
3. If you have a very small, lightweight order,(for example, lace that can be mailed in a regular envelope) and you feel the rates to be unreasonably expensive, email me. This would be especially helpful for mailings outside the US. If I can reduce the postal fees and still cover my costs, I will be happy to do so. I will figure the weight and destination. Then I will send an invoice to you through PayPal.
4. On International Priority- If I can fit your order into a Flat Fee small Priority mailing box, I will refund $5.00 to your PayPal account.
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How can I place my order?
You can place your order online, by email, by phone or by mail.
When you are finished shopping, continue to checkout.
It will ask you to fill in information for the Shipping Calculator. (Though I don't calculate postage this way, it must be filled out to complete the order.)
Continue on next page with shipping and billing information. If you don't have an email address, you can enter a fake email, as long as it's a complete address (ie: test@test.com). The same can be done for the telephone number. Or call or email me with your order.
Next, you have the option to pay with PayPal, email me your order, call me or print out your order to mail to me with your check or money order.
If you are ordering from outside the United States, you must pay with PayPal.
You don't need a PayPal account to use it. It is safe and secure. You can use your credit card with them. Do not email your credit card information to me. PayPal will guide you through the steps.
If you want to email or call, I can still bill you through PayPal to your email address, if you like.
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How long does it take for you to ship my order?
Orders payed for by PayPal are normally shipped in one to two business days. In the event there would be a problem that causes a delay, I will contact you at once. Special orders will take longer; you will be notified as to the approximate shipping date.
Orders paid for by money order will be shipped within one or two business of receiving the order.
Orders paid for by check will be delayed for 5 to 7 days to allow time for the check to clear, unless you have contacted me for check approval.
If you need an order sent out Express Mail, call or email. I will bill you accordingly through PayPal and send it out as soon as possible.
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What about your guarantee?
Satisfaction guaranteed!
If for any reason you are not satisfied with your order, please contact me at once. I will work with you to find a suitable solution.
Any problems you have should be reported to me within the first 10 days after receipt of your order.
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What is your return policy?
If you have any questions or problems with your order, please feel free to contact me within the first 10 days of receipt of your order.
Phone: 636-358-3633 (afternoon or evenings only, please).
Email: Ronni@trs240.com.
If you feel something needs to be returned, contact me first.
Shipping charges will normally not be refunded.
If something does need to be returned, you may want to insure it; I cannot be responsible for lost or misdirected returns.
Everything must be returned in the original condition that it was received.
Still have questions? Need more information? Need help ordering? Problems placing an order?
If you are happy with your order and the service you received, I would appreciate some positive feedback.
ITEMS ON THESE PAGES ARE NOT TOYS. THEY ARE NOT INTENDED FOR CHILDREN UNDER THE AGE OF 14.
LOW SHIPPING RATES for U.S. and CANADA
$4.00 for First Class Mail (USPS) up to $50.00
PLEASE NOTE: International orders must be paid for through PayPal. US orders can be paid through PayPal, by money order or check. I can not take credit cards directly, but you can use your credit card to pay through PayPal. I will send the order as soon as PayPal clears your payment.
It is a safe, secure way to pay for online purchases. It is the fastest way to get your order.
If you send me a money order, your order will be shipped immediately.
If you pay by check, the order may be held until the check clears the bank,
unless you call me for pre-approval. That is usually 5 to 7 days.
CONTACT: Ronni Gourlay
240 Timber Ridge Rd.
Elsberry, MO 63343